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Shipping and Returns

After your order has been placed, processed and payment approved, your product will ship via USPS unless otherwise specified. The shipping cost includes the handling fees. Voltonic is not responsible for delivery errors via carrier, or incorrect shipping information. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.

Voltonic LLC will ship in-stock products within 1-5 business days in most cases. large orders may have longer lead times, in which case we may contact you regarding your estimated ship dates.

We try to keep our shipping costs as low as possible by using flat rate shipping through USPS, shipping costs will increase depending upon the weight and number of boxes.

At this time we only offer shipping to United States and Canada but please inquire with us directly regarding international orders.

Delivery Refusal

If you refuse the delivery of our product for any reason you will be held responsible for all initial shipping and re-delivery charges.

Refund Policy

All sales are final. In the event your product arrives damaged to your bottles or if you feel the quality of the product is compromised this must verified by either sharing photographs of the damage or the product returned to us so our customer service team will work to replace your order.

DISCLAIMER for International Orders

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipients’ responsibility as we are only charging the transportation fee for the packages. You may check with your countries customs office to determine what these additional costs will be. Additionally, you may review below additional information for shipments shipping to Canada which can imply to other countries as well.

Additional Information: Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.comin order to get an estimate on these import costs.

Fees for Canada orders.

Brokerage Fees

The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

UPS

When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.
(Source: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html)

USPS

For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee.
(Source: http://pe.usps.com/text/Imm/ce_003.htm#ep2041503)

Taxes

Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax – varies by province) based on the declared value.

Duties

Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.